About Global University Systems (GUS)

Global University Systems (GUS) is an international education group that empowers students to transform their lives through education. We believe education drives careers, lives, and society forward, enabling a brighter future for all. Our network of 30 institutions offers the broadest range of industry-relevant skills through inclusive, accessible, and digital-first learning. We currently educate around 122,000 students on campuses worldwide and have 20M+ unique subscribers to our courses. Our global ecosystem powers accessible digital learning and academic achievement.

Key Responsibilities

• To make outgoing calls to the students and agents to obtain the status with regards to visa appointments, missing application documents, tuition fee and visa outcome details.

• Coordinating with the Admissions Department for obtaining students’ application status and ensuring all the urgent cases are answered / executed in time.

• Managing the Application Support Team mailboxes in a professional manner so that all queries are handled on time every time.

• Preparing and circulating the reports to all stakeholders including but not limited to Agents and Business Developers.

• The candidate may be required to undertake different or additional duties in line with business requirements at the request of their line manager.

• There is an expectation that all employees will maintain the values of the Group and will comply with the code of conduct as well as equality and diversity, health and safety and safeguarding policies.

Experience & Skills

To be successful in the Business Developer Coordinator role, an individual must be committed to developing, maintaining and demonstrating the following:

Education and Experience

• A bachelor’s degree in any stream and a relevant work experience of 3-4 years.

• Experience with Salesforce – Desired but not mandatory.

• Proficiency in Microsoft Office – Word, Excel, PowerPoint.

Competencies

• Fluent in English with a pleasant voice personality.

• A positive attitude and customer focused approach.

• Ability to act with tact, good judgment, and discretion.

• Must be deadline driven and goal oriented.

• Proven self-starter and problem solver.

• Superior organizational skills and ability to multi-task.

• Excellent interpersonal, oral, and written communication skills, ability to effectively communicate and interact with all individuals with integrity, empathy and sincerity.

• Ability to use own initiative and pay close attention to detail.

• Excellent organizational and time management skills including ability to cope with competing demands and to prioritize tasks.

• Capable of working independently and thriving with autonomy.

• Ability to always maintain professional standards and behavior.

Over time the nature of the job may change. Consequently, GUS will expect to revise this job description from time to time and will consult with the job holder at the appropriate time.

Other Information

Global University Systems equal opportunity employer. We provide equal opportunities and are committed to the principle of equality regardless of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability.

The post holder may be asked to undertake different or additional duties in line with business requirements at the request of their line manager.

There is an expectation that all employees will maintain the values of the Group and will comply with the code of conduct as well as equality and diversity, health and safety and safeguarding policies.