Location: London

Work Pattern: 5 Days Onsite - Weekend cover (Shift Rota)

Global University Systems (GUS) is an international education group that empowers students to transform their lives through education. We believe education drives careers, lives, and society forward, enabling a brighter and more sustainable future for all.  Our institutions offer the broadest range of industry-relevant skills through inclusive, accessible and digital-first learning.  We offer a choice of career-enhancing certificates, degrees and post-graduate level qualifications, equipping our thriving multi-national community of students for lifelong success.  Our world-leading network and state-of-the-art institutions power the upskilling of our students worldwide.   

Summary of role

Working as an IT Support Technician in the Service Desk Team, you will be responsible for providing 1st and 2nd line technical assistance to end-users. Troubleshooting hardware and software issues and ensuring the smooth operation of IT systems and support across the organisation, while also delivering excellent customer service to all users. Weekend availability with a rota shift working pattern will be applied. Working 5 out of 7 days through the week. 5 days on site support.

Key Responsibilities

• Identify the root-causes and provide support to end users and infrastructure issues.

• Collaborate with other IT teams across the group.

• Communicate with the onsite and remote users for troubleshooting

• Coordinates the technical support specialists whilst working on site

• Participate in the IT procurement process

• Provides recommendation for equipment and software configurations.

• Provide VC assistance to VIP’s and meeting room presentations equipment.

• Communicate with external IT services providers and suppliers.

• Provide support and input for projects to be delivered for our brands

• On site support with weekend cover for brands as required

Requirements

Qualifications / Education

• A qualification in Information Technology or a related discipline

Skills & Knowledge

• Experience providing technical support for Windows and macOS devices, with a strong working knowledge of Windows operating systems and Microsoft Office applications.

• Experience with Windows Server administration.

• Understanding of LAN and WAN network services and administration.

• Ability to support local Wi-Fi services, telephony systems, and video conferencing endpoint solutions.

• Strong written and verbal communication skills in English, with the ability to clearly and professionally support end users.

• Experience supporting Microsoft 365 platforms and applications.

Experience

• Demonstrated experience in IT support or user services roles.

What we offer:

• 20 days annual leave (plus 1 day per year capped at 25 days), plus bank holidays - time to rest, recharge, and balance life beyond work.

• Hybrid working - most roles offer hybrid or flexible arrangements to support work-life balance.

• Contributory Pension Scheme - 5% personal contribution & 3% Company contribution, so you can build long-term financial security with added benefits of the company contributions.

• Season Ticket Loan (T&C's apply) - spread the cost of your commute with an interest-free travel loan.

• Eye Care Vouchers - support for regular eye tests and essential eyewear. 

• Training & Development opportunities (T&C's apply) - access to short courses via FutureLearn and Group-wide professional development programmes.

• Staff Discount Scheme - via My Rewards Hub, from various retailers – Fashion, Grocery, Health & Beauty, Travel, Automotive, Furniture, Dining, Sports and Leisure, Electronics, etc

• Employee Assistance Programme - confidential support for your wellbeing, whenever you need it.

• Refer a Friend Scheme for staff members (T&C's apply) - earn rewards for helping us bring great talent into the team

We will screen all applicants and select candidates whose qualifications meet our requirements. We will carefully consider your application during the initial screening and will contact you if you are selected to continue for the next stage of the recruitment process. We wish you every success in your job search.

GUS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.

Our data privacy policy can be viewed here.