About the company

Global University Systems (GUS) is one of the world’s most dynamic, inclusive, and diverse education organisations. GUS is an international network of higher education institutions, brought together by a shared passion for accessible and industry-relevant qualifications. We deliver a wide variety of programmes, including bachelor’s degree programmes, master’s degree programmes, professional training, English Language training, and corporate & executive education. When someone chooses to study at one of our institutions, whether on campus in Europe, North America, Asia or even in their own home, they are joining a network of over 100,000 students worldwide. When you decide to work with GUS, you will be joining an industry leading, global organisation that has a reach in over 150 different countries.

Purpose of the Role

Pre-qualified prospects by phone and email, providing relevant information and guidance to convert them into qualified candidates.

Conducted outbound calling campaigns, advised prospective candidates effectively, and delivered high-quality customer service.

Key Responsibilities

· Handled inbound and outbound calls, engaging with prospective students and clients.

· Responded to specific enquiries and provided first-level advice and guidance.

· Resolved customer issues and addressed concerns efficiently.

· Provided accurate information about the institution's academic programs and training offerings.

· Participated in outbound calling campaigns to support student recruitment and engagement.

· Improved the management and follow-up of inbound and outbound prospects across all acquisition channels.

· Supported the sales and admissions teams during periods of high activity.

· Assisted with additional initiatives, including large-scale outbound recruitment

Skills and Competencies

Technical Skills and Qualifications:

· Professional Qualification: Remote Customer Service Advisor

· Proficient in CRM systems and the Microsoft Office Suite

· In-depth knowledge of academic programs and training offerings

Personal Attributes:

· Active listening

· Strong ability to identify and understand customer needs

· Commercial awareness

· Excellent verbal communication skills

· Strong interpersonal skills

· Patience and diplomacy

Other Information:

The post holder may be asked to undertake different or additional duties in line with business requirements at the request of their line manager.

There is an expectation that all employees will maintain the values of the Group and comply with the Code of Conduct, as well as equality and diversity, health and safety, and safeguarding policies.